Melody House Co. Ltd. is committed to selling high-quality products. We acknowledge that sometimes you might want to exchange or return something you have bought.

Returns Within the Kingdom of Saudi Arabia

If applicable, we will gladly refund or exchange the product subject to the following terms and conditions:

1) All products must be returned within 7 days from the date of transaction, given that the product is in good and unused condition, is in original packaging and with all required paperwork (order confirmation, delivery note and invoice), parts and accessories included.

2) Once a refund is requested, a valid reason is required (i.e manufacturer defect, incorrect product delivered, etc.)

3) Refunds for online purchases due to a "Change of Mind" will be subject to a 3.5% deduction fee from the total amount paid, applicable only to payments made by "Card or Bank Transfer". Shipping charges are excluded from refunds for “Change of Mind” returns.

4) Audio products must be unopened and in their original packaging.

5) Customers may request product collection for a refund and bear any/all return expenses.

6) A Melody House representative will inspect all items once the item has been returned. Anything missing, used, or not placed in the original packaging will not be accepted for any refunds.

7) The Delivery Fee charged for orders below SAR 500 will not be considered in the refund process. 

8) Do note that all online payments or card transactions will be refunded to your bank within 14 working days.

9) In cases of an online purchase, the customer must contact customer support at info@melodyhouse.sa for cancellations.

Warranty Returns/Repair Service

1) For any warranty returns or repair services required, the to-and-from shipping charges will be paid at the customer’s expense.

2) For any other return cases, contact our customer service team, and they will guide you with all the required details.

3) All goods/products are the responsibility of the customer until they have been delivered to Melody House in Riyadh, Kingdom of Saudi Arabia.

*Kindly note that any return, once received and accepted, will result in refunds taking 5-7 working days to be processed. You will be notified of this through email.

Non-refundable or Non-Exchangeable Products and Services 

1) Labour, delivery and/or completed installation services.
2) Items that are damaged or misused with missing accessories.
3) Any purchased open-box or pre-used products.
4) Clearance or Special Offer products.
5) Returned with incorrect or damaged packaging.
6) Etched or otherwise personalized items (stickers, engraving, etc.).
7) Damaged or used products, which are no longer in sellable condition.

FAQs

What should I do if my order arrives damaged, defective, or if the wrong item was shipped?

If you notice any visible damage to the product upon delivery, kindly refuse the delivery and inform us via email at info@melodyhouse.sa

How can I receive a refund if I paid online by card?

If you have paid through our online payment methods (Credit/Debit card), the paid amount will be refunded to your bank account. The amount paid may take up to 14 working days to reflect in your bank account, depending on the bank. Do read the ‘Returns in KSA’ mentioned above before initiating a refund.

If I am located in another GCC country outside KSA, can I still place an online order?

For countries outside of KSA, you can order through our other website melodyhousemi.com

Manufacturer Warranty Terms and Conditions:

1) The manufacturer warranty is two years from the date of purchase. Applicable to electronic devices ie; Amps, Microphones, Pedals, Mixers, Keyboards, Speakers (excluding Woofers). All musical instruments and other devices do not offer a warranty unless inspected for a manufacturer's defect.

*A manufacturer's defect refers to a fault or flaw in the product that exists at the time of manufacture, caused by errors in assembly, structural design, materials, or factory workmanship. It covers components or functions that fail during normal, intended use under standard operating conditions.

2) Please retain your proof of purchase (TAX Invoice).

3) The primary responsibility for warranty services rests with the principal supplier or manufacturer.

4) The warranty becomes invalid if the product has been serviced or tampered with by unauthorized personnel.

5) Any Clearance or Special Offer products are not eligible for warranty.

Warranty repair service is excluded if the damage or defects have been caused by the following: Improper use, incorrect storage, dropping, excessive shocks, corrosion, water, or sand damage.

*Do note that the technical team will have to look at it to determine if it will be covered or not.