FAQs

Yes, 100%. Melody House is an authorized distributor and dealer for the brands we carry. Every product sold on our store is 100% authentic, brand new, and sourced directly from official manufacturers.

Yes, we deliver across all regions and major cities in the Kingdom of Saudi Arabia (KSA). For oversized items or specialized equipment, our team will coordinate the shipping costs and logistics directly with you before dispatch.

Yes, all hardware and electronic instruments sold at Melody House come with a manufacturer's warranty covering manufacturing defects. Accessories and consumable items (like strings, drumsticks, and cables) are exempt unless received in a damaged state.

Yes, you can request a return or exchange within 7 days of receiving your order, provided the item is unopened, unused, and in its original, sealed packaging with all tags and accessories intact. Please contact our support team to initiate the process.